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[Music] welcome back to the service channel training video series this video will cover how to search for a service request how to view information pertaining to that service request and also how to view paperwork attached to that service request to begin we will tell you a little bit about how johnson controls fire protection defines a service request for each service call deficiency and inspection johnson controls fire protection performs a unique service request number is assigned service channel will allow you to then search for these service requests which contain vital information such as their creation date schedule date work date their status as well as any paperwork associated with it this paperwork can include inspection reports quotes and service acknowledgement documents now well show you how to search for a service request and service channel this is the home page you will arrive at immediately after logging in there is a search box available on the left side of this pag