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In the Chaos Control Cloud, users can run a customer returns analysis report from the returns section by clicking the return analysis icon. This report can be filtered by date and return reason. The grid displays details such as the return creation date, customer name, stock item code and description, the quantity originally sold, how many were returned, and any items issued in exchange. A difference column indicates the net value between returned items and replacement items, showing either a loss or gain. The report includes the percentage of sold items returned and the return reason filtered, along with the default supplier for each item.