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A Master Service Agreement (MSA) is a contract between two parties that outlines their obligations and expectations, aiming to streamline the contract process and simplify future agreements. It is also known as a Service Level Agreement (SLA). The MSA covers key aspects such as confidentiality, ensuring that both parties do not disclose sensitive information; delivery requirements, specifying roles and timelines; dispute resolution methods for handling conflicts; geographic locations where services will be performed; and intellectual property rights, detailing ownership and usage of various assets. Overall, an MSA establishes a clear framework for collaboration between the parties involved.
