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A Software Maintenance Agreement (SMA) serves as an extended warranty for software, providing benefits like access to the latest software releases, ongoing development, version compatibility with customers and suppliers, and unlimited technical support. Although technical support from Canadian Measurement Metrology is available without an SMA, it comes at a charge of $150 per issue. To order an SMA upgrade, customers should obtain a quote and then send a purchase order. Upon receipt, updates are typically sent out within a week in an SMA kit, which includes a pen, a USB flash drive, and an agenda book, with the flash drive containing the necessary updates.