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In this tutorial, Agile Coach Chris Gagne discusses the concept of a working agreement, which is a set of documented ground rules created by a team to enhance productivity and satisfaction. He highlights common issues that hinder team effectiveness, such as distractions from devices during meetings or lateness to stand-ups. Gagne suggests employing reverse psychology for crafting a working agreement by brainstorming potential failures the team might face. Teams should prioritize the top five risks based on their likelihood and impact, leading to the formulation of specific rules to prevent these issues. For instance, the team may agree to limit device usage during meetings to maintain focus.