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This video tutorial covers key Software as a Service (SaaS) metrics essential for understanding the industry. It begins by introducing terms like Monthly Recurring Revenue (MRR), Customer Acquisition Cost (CAC), and Lifetime Value (LTV). The tutorial distinguishes between different types of churn: customer churn, gross revenue churn, and net revenue churn, explaining their significance. Additionally, it addresses the concept of negative churn and its benefits for businesses. The video aims to equip new employees and viewers with foundational knowledge of these concepts, ensuring clarity in SaaS conversations. Overall, it serves as a comprehensive guide to essential SaaS terminology and metrics.