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82% of U.S. consumers stop doing business with a brand due to poor customer service, highlighting the importance of customer satisfaction. Low satisfaction can negatively affect customer retention, sales, and employee morale. To ensure customer satisfaction, it's crucial to collect feedback throughout the customer journey, which is accomplished through customer satisfaction surveys. ProProfs Survey Maker enables the creation of customizable online surveys, allowing users to ask various questions and obtain detailed reports quickly. It is touted as a versatile tool for gathering actionable feedback effectively.