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In this video tutorial, the focus is on optimizing team productivity by selecting the right customer success software. With numerous options available, key questions arise regarding which demos to view, how to score applications, and whether to prepare specific questions or request customized demos. The host invites Gemma, a customer success professional at Chili Piper, to share her team's experience in selecting a customer success tool aimed at scaling their operations without simply increasing staff. The discussion will cover the selection process, outcomes, and future plans for their team.