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Christopher Rocky, director of education at Mortgage Resolution Services, discusses the Pooling and Servicing Agreement (PSA) and its significance in the short sale process. He notes that many may be unfamiliar with what a PSA is or its impact. Rocky explains that when signing loan documents between 2002 and mid-2007, borrowers were informed their loans would often be sold into the secondary market as mortgage-backed securities, commonly referred to as CDOs (Collateralized Debt Obligations). He emphasizes that the terms set by these investors in the secondary market directly influence the conditions of short sales, making understanding PSAs relevant for homeowners facing financial challenges.