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The speaker discusses being placed on a behavior improvement plan (BIP) at their job as a staffing recruiter in Sydney, Australia, in 2018. Their boss expressed serious concerns about their attitude, labeling them as difficult to work with despite acknowledging their strong work ethic and results. The boss communicated that this was a final warning and expected immediate change. The speaker reflects on their arrogance and admits to having been insincere, often telling people what they wanted to hear instead of being authentic. They are determined to improve their attitude moving forward.