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In this quick video tutorial, the presenter demonstrates how to analyze patient satisfaction scores from New York City hospitals. The analysis focuses on survey responses regarding various patient questions, particularly aiming at the most favorable answers. For example, it examines how patients rated the cleanliness of their rooms and bathrooms, with a scale ranging from "never clean" to "always clean." The video shows how to set up a pivot table in Excel to display the percentage of respondents who provided the most positive ratings for each question across different hospitals. The steps involve organizing hospital names and questions while formatting the results as percentages. The presenter also indicates that viewers can pause the video for a more detailed review.
