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In this episode of the Medicaid Simplified podcast, hosted by Shara McClure and Pamela Cobb from Blue Cross and Blue Shield of Texas, healthcare providers can learn strategies to enhance patient experience and improve confidence in their health. The discussion focuses on achieving high scores on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, which measures patient satisfaction. The podcast aims to equip providers with insights to deliver optimal care for Medicaid members, emphasizing the importance of effective communication and patient-centered practices.