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SHARA MCCLURE: Are you looking at ways to improve your patients experience? Do you strive to ensure patients leave your office feeling confident about their health? In this episode of Medicaid Simplified, you can learn how to improve patient experience while also achieving high scores from the consumer assessment of health care providers systems survey. NARRATOR: You are listening to the Medicaid Simplified podcast hosted by Blue Cross and Blue Shield of Texas. This podcast is designed to help health care providers deliver optimal care for Medicaid members. SHARA: Thanks for tuning in to Medicaid Simplified. Im your host Shara McClure, Divisional Senior Vice President of Health Care Delivery at Blue Cross and Blue Shield of Texas. And Im joined by my co-host and colleague Pamela Cobb. Shes Executive Director of Public Network here at Blue Cross and Blue Shield of Texas Thank you for joining us today, Pamela. PAMELA COBB: Well, Im so glad to be here. This is a good oppo