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In episode 13 of Spot-On Patient Acquisition, Jason Tuschman discusses the importance of real-time patient surveys for enhancing practice value. He highlights that online surveys should yield a response rate of 12 to 15 percent, a benchmark they have consistently achieved for over five years. To optimize the process, he advises using marketing automation and software to distribute surveys via email immediately after a patient consult, ensuring prompt feedback. By gathering detailed responses from patients, practices can identify areas for improvement and better meet client needs.