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This video tutorial discusses the key considerations for conducting effective telephone consultations in healthcare. It highlights the growing popularity of phone consultations as a convenient option for patients who may have difficulty attending in-person appointments due to mobility issues. While telephone consultations can streamline care and provide quick access to advice, there is a risk of cutting corners and overlooking important details in the patient's story. The video emphasizes that most of the communication and consultation skills previously discussed still apply during these calls, underscoring the importance of thoroughness in gathering patient information.