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The issue discussed in the video tutorial is about filling in PDFs in Microsoft Edge and then opening it in DocHub, which does not show the fields entered in Microsoft Edge. The support ticket addresses this problem where the field data is blank when the PDF is opened in DocHub, but visible when opened in Microsoft Edge. It is recommended to use the save button instead of the print button to retain the fillable forms in the PDF for future editing. This is demonstrated using a tax return PDF as an example.