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Roxanne Webster, a partner at Keller Williams, discusses forbearance plans, focusing on one from Freedom Mortgage. She expresses concerns regarding the lack of clarity in the plan, particularly what happens at the end of the forbearance period. The plan states it is a temporary suspension of payments, requiring action from clients to find a solution afterward. Roxanne is troubled by the uncertainty about whether clients will need to repay the entire amount in a lump sum or if it can be spread out. She emphasizes the importance of understanding these terms and offers links for further review in the video and email.