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The speaker asserts that their mental health suffered due to being compelled to implement an unlawful policy without adequate support from management, who ignored their concerns. They emphasize the importance of standing up for the truth, even if it displeases superiors, as it aligns with their duty as a public servant to act in the public’s best interest. The speaker feels a strong responsibility to speak out about the distress caused to both staff and customers and stresses that they, along with others, deserve a voice in decision-making processes, challenging managerial narratives of ignorance regarding the situation faced by employees and the impact on customers.