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In the video, Camille B, the HR counselor, discusses the importance of exit interviews as powerful tools for HR teams to gain insights into the work environment. Conducted by a neutral interviewer, these interviews can provide valuable information that may influence company strategy, management development, and annual reviews. The ultimate goal of exit interviews is to retain skilled employees, the organization's most valuable asset. Camille outlines five key questions HR professionals should ask during these interviews, emphasizing the value of the responses in improving organizational practices. One of the questions includes whether employees were provided with the right tools to perform their jobs effectively.