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In this tutorial, John from Maple Experts discusses the challenges of obtaining a reference letter from a former employer for permanent residency applications. He emphasizes the importance of prior relationships with managers or supervisors and recommends starting with a polite phone call to explain your situation before sending a formal email request. John advises providing detailed information about why the letter is crucial for your future, highlighting its potential impact on your residency application. He also shares a generic template that can be adapted for various situations.