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In this segment of "Ask the HR Expert," the speaker addresses common inquiries regarding employee reference requests. Key points include the importance of establishing a clear policy that mandates all reference requests be directed to HR, ensuring consistent and compliant responses. To mitigate potential defamation claims arising from negative references, it is crucial to obtain written consent from the employee before providing any information, and to request that reference inquiries are made in writing. By following these guidelines, organizations can protect themselves from legal exposure while managing reference requests effectively.