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Hello, I am George from COREDO.EU. Today we will talk about how to write a good enterprise service agreement. In this video, we will provide a step-by-step guide on how to write a good enterprise service agreement, including what to include and how to structure the document. An enterprise service agreement (ESA) is a legally binding document that outlines the terms and conditions of a service provided by a company to another business or organisation. It is a crucial document that sets out both parties expectations and responsibilities, and helps minimize misunderstandings and potential disputes. Step 1: determine the scope of the service Before you start drafting the ESA, it is crucial to clearly define the scope of the service being provided. This includes the specific tasks or services that will be performed and any limitations or exclusions. For example, if you are providing IT support services, the scope of the service might include troubleshooting hardware and software issues, i