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In this video tutorial, George from COREDO.EU explains how to write a good enterprise service agreement (ESA). An ESA is a legally binding document detailing the terms and conditions of services provided between companies, crucial for setting expectations and responsibilities to prevent misunderstandings and disputes. The first step involves defining the scope of the service, which includes specifying the tasks to be performed and any limitations or exclusions. For instance, if offering IT support, the scope may cover troubleshooting hardware and software issues. The video provides a comprehensive, step-by-step guide to structuring and drafting an effective ESA.