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In this video, Jasmine from IPS discusses the topic of doctors' referrals, which are essential for patient care management. Traditionally, referrals were documented on a multi-page form that patients would take to specialists. Referrals are particularly important for certain health plans, such as POS and HMO, where a specific primary care provider (PCP) is assigned. The video emphasizes the necessity for patients to secure referrals from their PCP as required by their health plans to ensure proper care delivery. Jasmine also offers additional resources about understanding PCPs for further clarification.