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Save Customer Service Report in PPR

Save Customer Service Report in PPR

Aug 6th, 2022

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How to Save Customer Service Report in PPR

4.6 out of 5

41 votes

In this video, Emma introduces the L-A-S-T (Listen, Apologize, Solve, Thank) approach, a crucial skill in customer service, drawing on her own experience. She explains that customer service aims to ensure customer comfort and satisfaction by addressing their needs and resolving issues. Emma emphasizes the broad application of customer service across various jobs, such as in hotels, restaurants, and retail management, where effective customer interaction is essential for success.

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