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In this briefing, the marketing teams discussed the customer service report, focusing on customer satisfaction. They noted an increase in customer requests over the past year, peaking in the fourth quarter, particularly related to console issues. While February and December saw lower numbers, the overall trend indicated rising requests. The top five customer issues identified were related to payment disputes, performance inquiries, job contact information, editorial concerns, and tools. The most significant issue was payments, leading to the highest number of customer requests. The analysis also highlighted that the United States is the region where customers experience the most challenges.