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retaining customers is important to organizations in fact its paramount we all know the marketing cost of gaining new customers is substantial and for organizations to be profitable they need to retain their customers in this module well explore the many reasons customers leave well focus on techniques and strategies you can implement to reduce your chances of that happening and more importantly explore ways to stop customers from ever getting to that point well also discuss ways of turning a recently saved customer into a glowing advocate of your organization and how to keep them delighted for longer [Music]