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In the U.S., 82% of consumers stop doing business with a brand due to poor customer service, highlighting the importance of customer satisfaction at every interaction. Unsatisfactory service can lead to lost customers, decreased sales, and lowered employee morale. To enhance customer satisfaction, businesses should gather feedback throughout the customer journey. This is where customer satisfaction surveys come in. Using ProProfs Survey Maker, you can create various online surveys, customize settings, and obtain insightful reports quickly. ProProfs is a versatile survey tool, allowing you to ask any question in any format to collect actionable feedback effectively.