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In this listening test, participants will hear several recordings and answer questions based on them. The test comprises four parts, with time allocated to read instructions and check answers. Each recording is played only once. At the end of the test, there will be ten minutes to transfer answers to the answer sheet. Part one features a conversation between a train company representative and a woman, Sophie Bird, who is participating in a customer satisfaction survey about her train journey. She reveals that she is a journalist and has about ten minutes before her train departs. Participants should listen carefully and answer questions one to six based on this interaction.
