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To evaluate your customer service and product features, gathering customer feedback is essential. This video tutorial by Kara from Boast highlights the importance of understanding your customers' needs and challenges. It presents the top 10 customer feedback questions and discusses best practices for collecting feedback. Additionally, the tutorial mentions a comprehensive list of 75 customer feedback questions categorized into 17 areas, including improving customer service, solving problems, enhancing products or services, understanding customer profiles, and learning about competitors. For a thorough exploration of all questions, viewers are encouraged to delve further into the complete list provided.