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In this video tutorial, the presenter demonstrates how to create a customer complaint form that can send emails or generate documents. The process begins by selecting the "Copy Forms" extension and choosing a template. After naming the form and loading the selected template, users can access a dashboard with response settings. The video shows how to confirm and generate a link for the form. Once completed, the form can be customized further, including editing questions and appearance in Google Sheets. The tutorial emphasizes following the steps closely to ensure a functional complaint form.