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If a customer wishes to pay less than the amount on an invoice, you need to create a credit memo. A credit memo serves as the document for returns or refunds related to a previous invoice. The process for making a credit memo is identical to creating an invoice, but it reverses the effects. To draft the credit memo, use the same items or income accounts as the original invoice. This is important because when the original invoice was issued, it increased income and the customer's balance in accounts receivable. If you have questions, feel free to leave them in the comments, and remember to like and subscribe for more updates.
