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A Master Service Agreement (MSA) is a contract between two parties that outlines their obligations, expectations, and the details of services provided. It aims to streamline the contract process and simplify future agreements. An MSA, also known as a Service Level Agreement (SLA), includes key elements such as confidentiality, ensuring neither party discloses sensitive information; delivery requirements, specifying who delivers services and timelines; dispute resolution methods for handling conflicts; geographic locations for where services will be performed; and intellectual property rights, describing ownership and usage of created materials.