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The best correspondence, whether positive or negative, should be short, clear, and easily understandable. The focus here is on writing letters of complaint, which may be necessary when experiences fall short of expectations, such as poor customer service, unmet promises, or defective items. Writing a complaint letter often stems from a desire to notify someone or seek a resolution, indicating an emotional response. When drafting such a letter, it's advised to first write down your heightened feelings, then discard that version. This allows you to identify key points more objectively for a final draft.
