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The key to effective correspondence, whether positive or negative, is clarity and brevity. This tutorial discusses writing letters of complaint, often necessary when experiences fail to meet expectations, such as poor customer service, unfulfilled promises, or defective items. Writing a complaint letter usually stems from a desire to notify someone or seek relief. It's important to acknowledge the emotions involved. The advice given is to draft an initial letter when feelings are intense but then discard it. This allows for a more rational assessment of the situation before writing a final version that addresses the key points effectively.
