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In this tutorial video, viewers learn how to create community service certificates in bulk for volunteers and send them via WhatsApp. The process begins with a Google Form filled out by the volunteer, acknowledging their work. To create the certificates, Google Slides is utilized, and once completed, the certificates are shared directly with volunteers through their WhatsApp accounts. The video mentions that while Google Forms is used in this instance, alternatives like Pable Form Builder or JotForm can also be employed for form creation. The tutorial emphasizes the steps involved in generating and distributing the certificates efficiently.