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Mark Lockhart discusses the process of filing insurance claims and working with claims adjusters to ensure proper compensation for damages to vehicles or homes. Whether using an independent or direct agent, the claims process begins by contacting a claims adjuster, who is responsible for managing the claim efficiently. A reputable company will aim to verify coverage, facilitate a smooth claims experience, and expedite the repair or replacement of the vehicle, ultimately providing a check as quickly as possible. The adjuster's goal is to maintain customer satisfaction, as delays or losing customers are costlier for the insurance company.
