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In this tutorial, Mark Lockhart discusses the process of filing insurance claims and working with claims adjusters. He explains that whether you use an independent or direct agent, the first step is contacting a claims adjuster. Their role is to facilitate a smooth claims process by verifying your coverage and ensuring you receive the appropriate compensation for your vehicle or home. Lockhart emphasizes that reputable companies prioritize getting claims processed quickly to avoid losing customers or incurring higher costs. The ultimate goal of the adjuster is to efficiently manage your claim and expedite repairs or payouts.