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In this video tutorial, viewers learn how to create an issue tracker template using Excel or Google Sheets, which can serve as an alternative or complement to Jira. The guide emphasizes the importance of planning, assigning, managing, reporting, and tracking progress on various issues such as new features, bugs, recurring tasks, or user experience updates. It highlights the necessity of issue trackers in all industries, noting that 88% of boards see cybersecurity as a business risk. The tutorial includes a downloadable, customizable issue tracker spreadsheet designed to enhance existing issue management systems. The initial step involves creating an issue list to track open tickets.