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In this tutorial, the presenter addresses a common issue where an Excel file opens as a blank document instead of displaying its contents. To resolve this, the first step is to open the Excel program directly, rather than the file itself. Users should click on the Start menu and open Excel. Then, they need to click on 'File' in the top left corner, select 'Options,' and navigate to 'Advanced.' Under the 'Advanced' section, users will find further instructions to troubleshoot the problem. The video aims to provide a straightforward fix for users encountering this issue.