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The tutorial focuses on calculating Service Level Agreements (SLA) for both turn on time and quality. The expected SLA for turn on time is 99.50% and for quality, it is 99%. The formulas used are: 1. Turn on time = (Transactions managed within a period / Total transactions during the period) × 100. - In the example, the turn on time percentage is 99.20%, which is below the SLA requirement of 99.50%, indicating it is missed (marked red).2. Quality = (Transactions managed without quality errors / Total transactions managed in the period) × 100. - Here, the quality percentage is 99.10%, meeting the quality SLA (marked green).The summary concludes with the results of both calculations. Thank you.