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okay so were now showing the forecasting helper which is a monthly forecasting spreadsheet that you can take your call volume and project that through into the future its quite a clever bit of software and Im with Joe Sparks whos developed this software for us so Joe do you want to take us through that the forecasting help but you know sort of first explain how you use that okay well would you need at least 24 months of data already so you need to have been collecting information for a couple of years and once youve got at least that 24 months of data we can insert that into this first page on the spreadsheet and then were going to use some of the features of Excel which has some power to do some solving and things into the future and from that well be able to get you another twelve months of data for you to forecast into the future okay Brent seems very good so you want to show us youve got looks like youve got some data in there in a in a graph going to show you know sort o