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In this video, we explore best practices for conducting effective telephone consultations in healthcare. Telephone consultations have become increasingly popular as they provide convenience for patients who may have difficulty visiting healthcare providers due to busyness or mobility issues. While they offer a quick way to receive care and advice, there is a risk of overlooking important details in the patient's story if corners are cut. The video emphasizes that most communication and consultation skills discussed previously still apply to phone consultations, highlighting the need for thoroughness to ensure optimal patient care.