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In this video tutorial, we learn how to use docHub to capture forbearance agreements through an online banking portal, focusing on a customer named Sarah Rose. Sarah is experiencing financial difficulties and wants to fill out a forbearance agreement to reduce her monthly loan payments. She logs into her banking portal, where her profile information is pre-loaded. By clicking on the link to the forbearance agreement powered by docHub, Sarah benefits from pre-populated fields, simplifying the process. The form features field validation to guide her in providing accurate information, making it easier for her to complete all required sections before submission.