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Before writing a complaint letter, ensure you are not angry; writing while upset can be counterproductive. Calm down first, then draft your letter to achieve your desired results. Begin by placing your name and address at the top center, formatted like a letterhead (e.g., David Taylor, DavidTaylorAtHome.com, phone number). Below that, double-space and align your text to the left to include the date and the full address of the company. Although you may not have a specific person's name, most businesses have a customer service or customer relations department. If sending the letter electronically, address it to the company’s appropriate department.