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Each week, it is crucial to assess the overall customer situation. Reflecting on my experience at Amazon during 1999-2000, where I oversaw customer service, we held two weekly meetings. The first was a strategic session on Tuesdays, where we discussed new product launches, competitive dynamics, and seasonal stock challenges. The second was an operational meeting focusing on customer interactions. We analyzed the reasons customers contacted us, our response efficiency, and the metrics of calls and emails handled. Most importantly, we reviewed customer inquiry trends to understand their concerns better. This structured approach enabled us to align strategies with customer needs effectively.