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[Music] well go ahead and get started because we have so much ground to cover tonight um we are going to be uh talking about building programs based on intake data my name is chris van haasen and i am the director of american pets live overseeing the human animal support services project hi and im ellen jefferson im the exec well im actually the president of austin pets live and american pets alive and im really excited to be doing this presentation with kristen today thanks so much everybody for joining us um so if you havent visited the human animal support services website a lot of what were talking about here tonight is going to be touched on there and so if youre watching the webinar and you want to docHub out and get more information you can just go to the human animal support services website and uh and hit the theres a forum where you can contact us and we can get you more information um and so we are going to be talking uh about intake and we already have some good qu