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western power distribution fault investigation low voltage underground ever wondered what happens when there is a fault reported on our network once the fault is reported what do we do our engineers are dispatched to the reported fault site once on site staff will look to restore as many customers as possible using alternative supplies where possible our teams will then start to locate the fault the team will check the feeding fuse and restore if blown fault finding equipment can be installed to notify us and help prevent future faults at that location if we identify a potential fault we will fix it before it becomes a fault and inconveniences our customers if replacing the fuses doesnamp;#39;t restore customers supplies they will look at fault history in the area details from customer calls take a reading from the feeding substation visit our customer properties to discuss the problems theyamp;#39;ve experienced look for activity along the faulty cabl