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salesforce for the construction industry allows us to be contacted by our contacts and our customers in real time and while weamp;#39;re still on the phone with them collect that information log that into salesforce without having to do that manually and then work with them whether theyamp;#39;re concerned about a project that they have on the horizon or somebodyamp;#39;s being sent out to the field theyamp;#39;re able to update those service resources in real time to be able to provide that transparent service so letamp;#39;s take a look at what that flow looks like from first contact to service resource assignment so iamp;#39;m working as a contact center rep here within my construction console when i get a phone call from lauren so we can see lauren baileyamp;#39;s calling in i can see her number her name and iamp;#39;ll click accept now what this is going to do is this is going to open up her contact record within salesforce and so iamp;#39;ll put in some notes lauren want
