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welcome to this asq webcast event Iamp;#39;m Pablo Bas with asq today we have with us Duke Oaks Duke has been in private practice for more than 25 years helping organizations Implement systems for managing and measuring quality and diagnosing Pro process problems prior to this he worked for TRW Automotive where he was involved in troubleshooting equipment and product problems his academic degrees are in electronics business and education and he has taught statistics and management research methods for business and technology Majors heamp;#39;s an off heamp;#39;s the author of root cause analysis the core of problem solving and corrective action heamp;#39;s the developer and primary instructor for asqamp;#39;s public course on root cause analysis and heamp;#39;s an asq fellow and certified cmq cqe and cqa and today heamp;#39;s graciously offered to share his presentation titled getting the defects out of the root cause analysis this overview will touch on everything from the term