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hello everyone this video will demonstrate how to create a ticket so to add a tag and comment on a review for example you may wish to comment on the most recent PAP response letter currently I am logged in as an agency account user and I have accessed my submission you can see my agency login credentials here now were going to walk through the quick and easy process of creating and submitting a client ticket in order to comment on any files review to do this click on the tickets tab at the top of the submission page then click on new ticket in the new ticket pop-up click in the ticket regarding field to select comment on a review from the drop-down list add the e-file number on which you wish to tag and comment next scroll down and click in the tags field to display the list of client tags scroll and select the tag that best captures your reason for commenting on the review if you wish to add multiple tags simply click in the tags field again and scroll to select the additional tag no
