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This video tutorial discusses service level agreements (SLAs), explaining what they are and their key features. SLAs are documents that outline the services provided, performance levels, consequences for not meeting those levels, and provisions for dispute resolution. Consumers and professionals are likely to encounter SLAs, especially when using web services. Implementing SLAs in projects or operations can result in common issues. It is important to understand the purpose and components of an SLA to ensure successful implementation.
